Quality Control Services Provided by SJL
- "Customer support service" that quality engineers visit customers
- "Inspection and selection service" such as electrification and visual inspection of liquid crystal products, as well as "on-site repair service"
- "Analysis service" to identify defects in LCD products, etc.
- "Transportation and storage services" that can also handle spot projects
Service Features
- Visiting the production site of the factory where the product was delivered to provide accurate feedback and communication
- Arrange sorting and inspection services worldwide (target: within 48 hours)
- Using various analytical instruments, identify the cause of defective products (Japan/USA/Mexico/Poland)
- Transportation and storage between various parts of the world on behalf of the client (production plant ⇒ destination plant ⇒ Japan ⇒ third country ⇒ disposal)
What SJL can do
- Providing various types of analysis for LCDs, utilizing advanced analysis technology
- Based on many years of experience, we understand the culture and characteristics of various customers and provide a series of services from initial response to resolution of issues that arise
- Quality support network in Japan and overseas
- Cost advantages through collaboration with the logistics division of JUSDA Group
Customer Service
Specialized quality engineering staff will provide various types of support, including visits to local delivery destinations.
We arrange for the establishment of an inspection and sorting system in Japan and overseas (target: start work within 48 hours).
Target regions: Japan, China, South Korea, Taiwan, India, ASEAN region, America, Mexico, Brazil, Germany, and other European countries
For other areas, please contact us in advance.
Contents of the business report: We will report on the activity report, such as visits to and requests from business partners.
Other reports will be provided upon request.
Staff with knowledge of quality issues provide interpretation and translation services, as well as support for information sharing with overseas offices.
Analysis Services
Our professional staff, who have knowledge, experience, and know-how about LCDs, performs advanced, rapid, and accurate analysis to identify defective parts by making full use of a variety of equipment.
| Category | Item | Estimated schedule (after product arrival) |
|---|---|---|
| Standard | Visual confirmation of product appearance
Lighting confirmation using the drive circuit |
3 days |
| Confirmation of drive circuit connections using an optical microscope
Confirmation of fever by thermography Disconnection confirmation of printed circuit boards, etc. using X-rays Voltage/current/resistance measurement by tester |
5 days | |
| Checking the characteristics of mounted components using an oscilloscope | 7 days | |
| Reporting | 9 days | |
| Option | Component analysis, reproduction experiment, verification experiment | 14 days |
- Photos of the symptoms of the problem (videos are acceptable)
- The situation at the time of occurrence (timing of occurrence, period of use, location, climate, etc.)
- Customer's chassis/circuit information (usage status)
- Product specifications
- Specifications and circuit diagrams for device materials used in products
Transportation and Storage Services
In collaboration with our specialized logistics team, we make full use of the global network of the Hon Hai Precision Industry (Foxconn) Group to secure transportation and storage locations between users and manufacturers/trading companies around the world. We also respond to special requests such as logistics costs and express transportation that quality departments want to reduce.
In addition, we will respond to customer requests by utilizing the techniques cultivated in the Sharp Group's electronic device transportation.
- Reinforced packing with wooden frames and reinforced cardboard
- Specified time (collection, delivery)
- Customs clearance agent, payment for various taxes
- Departure address
- Arrival address
- Goods for transportation (packing form/transportation form)
- Trade conditions (transportation conditions, insurance conditions, owner)
- Volume
- Weight
- Priority on speed or cost (desired date of arrival)